Refund & Cancellation Policy

Last updated: August 8, 2026

SendHustle is a subscription service billed in advance. This policy explains how to cancel, when a refund is available, and how long refunds take.

Free plan

The Free plan costs nothing and requires no card, so there is nothing to cancel or refund. You can stop using it or delete your account at any time.

Cancelling a paid plan

Plans paid in USD renew automatically, so cancelling from Billing stops the next charge; your plan stays active until the end of the period you have already paid for and then reverts to Free. Plans paid in INR do not renew automatically — there is no recurring charge to cancel, and the plan simply reverts to Free when the period ends. We never charge a cancellation fee.

Refunds

We issue refunds in these circumstances:

• Within 7 days of a first purchase. If the service does not work for you, write to us within 7 days of your first payment on a plan and we will refund it in full.
• Duplicate or incorrect charges. Charged twice, or charged after cancelling? We refund the incorrect amount in full.
• Extended service failure. If a fault on our side prevents you from sending for a prolonged period, we refund or credit the affected portion of your subscription.

Outside those cases, payments for a period already started are non-refundable, including where the included email allowance has gone unused. On USD subscriptions, a renewal cancelled after it has been charged is not refunded unless the cancellation was requested before the renewal date.

Accounts suspended for abuse

Fees are not refunded where an account is suspended or terminated for breaching the acceptable-use rules in our Terms of Service — for example sending to non-consenting recipients, or sustained spam complaints.

How to request a refund

Email support@sendhustle.com from the address on the account, with the payment date and amount. We respond within 2 business days.

How refunds are paid

Approved refunds go back to the original payment method — we cannot pay to a different card or account. Once approved, refunds are initiated within 3 business days and typically appear within 5–10 business days, depending on your bank or card issuer. Indian payments are refunded through Razorpay in INR; international payments are refunded through Dodo Payments in the original currency. Any currency conversion difference is set by your bank and is outside our control.